Reducing Downtime, Increasing End-User Satisfaction and Controlling the Cost of Providing Uninterrupted Access to your Applications and Services
The challenges, complexity and costs associated with keeping computing systems up and running has skyrocketed in recent years. With mission business activities and applications continuing to migrate to computer networks, (by some measures as much as 70% of business functions) resolving issues in a timely fashion, satisfying the needs of busy end users, and keeping the computing environment operating efficiently is increasingly causing considerable strain on business and support staff.
Information Providers brings to our business clients a fair witness partner for complete information technology management and support. Information Providers Life Cycle Services when bundled with desktop and network solutions, leverage our core competencies and competitive advantages across the entire spectrum of the I/T landscape.
Information Providers Operations Management
Information Providers Life Cycle Services
Information Providers Remote Enterprise Management Services
Information Providers Asset Management
Information Providers Maintenance and Warranty Services
Information Providers Installation Services
Information Providers Moves/Adds/Changes
Information Providers Deskside Support
Information Providers Server Support Services
Information Providers Application Support
Information Providers Network Operating System Support
Information Providers Supplemental Staffing
ADDITIONAL DETAIL REGARDING ABOVE SERVICES
Information Providers Operations Management (additional)
Operations Management includes:
Information Providers Operations Support - A complete, partnered desktop support services solution. Information Providers becomes a single-source provider of desktop support services for clients wishing to maintain control of their network and help desk functions.
Information Providers Operations Support Services includes:
Information Providers Remote Enterprise Management Services (additional)
Information Providers Network Problem Management - Daily monitoring, problem detection, diagnosis, fault isolation and repair coordination.
Information Providers Network Performance Management - Measurement of discrete variables to ensure the network meets or exceeds performance standards.
Information Providers Systems Management - Remote management of the client's servers, including configuration, security, change control, problem management and performance management.
Information Providers Asset Management (additional)
Information Providers Asset Management Services provide hard information that is the first step in controlling support costs and optimising the I/T environment. In addition, this information can be researched on both tactical and strategic levels.
Eight service offerings, administered via a four-stage approach, assure "best in class" enterprise asset management.
Information Providers Asset Management Implementation Assessment - Infrastructure assessment and recommendations for proper asset management.
Information Providers Asset Management Planning - Strategic, goal-driven planning and consultation that defines the scope of the client's asset management program.
Information Providers Asset Registry - The taking of physical inventory, asset tagging, PC scanning and installation of tracking software.
Information Providers Enterprise Asset Management Platform - A hardware and software system installed and electronically populated with asset registry data for capturing and displaying on demand financial information, procurement details, leasing and maintenance contracts, and more.
Information Providers On-Going Tracking - On-site management to maintain accuracy and consistency of MACs, redeployment and disposal, produce reports and perform on-going quality audits.
Information Providers VTCO Analysis - A series of integrated activities for identifying and taking advantage of opportunities for TCO reduction.
Information Providers I/T Metrics and Balanced Scorecard - A compliment of eight key metrics for establishing a baseline for performance of I/T deployment within an enterprise and measurement of performance against that standard.
Information Providers Asset Remarketing and Disposal - Assessment of the client's excess or obsolete assets and recommendations for disposal, redeployment, refurbishing or re-marketing.
Information Providers Maintenance and Warranty Services (additional)
Information Providers Depot Repair Services ensures that both in-warranty and out-of-warranty equipment and peripherals, especially portable computers, are returned to service in a timely fashion. There are two levels of service: overnight Hot-Spare Exchange Plus for critical, overnight replacement needs and Repair and Return Plus for less urgent service requirements.
Information Providers Server Support Services (additional)
Information Providers High Availability Server Support - Information Providers' unique solution for high availability combines proactive and reactive services from Information Providers and Hewlett Packard that create a market-leading, comprehensive solution for mission critical servers running Microsoft Windows NTŪ. This solution assures highest levels of network and server up-time
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